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SUMMARY:  Prepare cost estimates for product manufacturing to aid management in bidding on or determining price of product or service.




ESSENTIAL DUTIES AND RESPONSIBILITIES (include the following; however, other duties may apply.)


  • Receives and responds to in-bound customer inquiries via phone, email, and fax.
  • Manage orders from entry to delivery. Partners with various departments to resolve traffic and delivery issues.
  • Partners with customers and District Sales Managers to ensure purchase order information is complete and clear of errors.
  • Execute and review claims and return request per Penco guidelines. Seek authorization and approvals where applicable.
  • Manage the internal processing of direct jobs; issue purchase orders to installers, manage payment cycle of deposit through final payment.
  • Manage the DFA (drawing for approval) both internally with Engineering and the customer for final approvals and revisions.
  • Maintain accurate/clean records of each project. Ensure notes are entered in the system as the project progresses.
  • Perform other duties as assigned.


Education and/or Experience


  • High School diploma required, 2-4-year degree preferred.
  • 2-5 years’ experience in Customer Service or Supply Chain functions.
  • Experience with working with cross-functional teams.
  • Good team player.
  • Good Organization skills.
  • Experience with reading and reviewing drawings.




The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision and ability to adjust focus.



EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor