In-Shop Technician

Concord, NC posted on August 15

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The Company

Headquartered in Plano, Texas, asTech™ is a leading provider of diagnostic solutions and services to the collision repair ind ustry. asTech™, which stands for automotive service Technicians, is the first company of its kind to specialize in servicing vehicle electronics. The Company provides remote and in-shop automotive electronic services using its patented asTech™ device, performed by ASE-Certified Master Technicians.

 

Primary Purpose of the Position

 

The In-Shop Technician position is based inside client's automotive repair facility.  The successful technician will consult with the shop(s) and assist in completing scans to diagnose and recommend repairs for vehicles involved in collisions. Additionally, In-shop technicians may complete basic repairs on vehicles. Our Technicians effectively use OEM (original equipment manufacturer) web based information and web resources for automotive diagnostics and repair information to increase scan volumes at their respective shops.

 

Essential Functions

  • Primary duties are completed in an automotive repair shop environment
  • Responsible for test driving and/or moving customer vehicles at shop locations
  • Serve as primary client contact as needed within the service process
  • Consultative coaching to the customer for the necessity of diagnostic scans at assigned shop(s)
  • Act as Subject Matter Expert for insurance adjusters regarding diagnostic scanning
  • Proficient in identification of faults, error messages, module corrections, etc.
  • Ensure compliance utilizing basic knowledge of applicable laws
  • Utilize understanding of the structure and practices of various types of repair facilities, body shops, insurance carrier s to facilitate effective working relationships
  • Utilize various tools and diagnostic equipment to make the most effective recommendations for repairs on multiple makes and models
  • Ability to quickly learn how to evaluate information and data to provide comprehensive interpretation of technical information
  • Complete basic physical repairs to damaged vehicles such as checking and replacing fuses
  • Adequately explain technical diagnoses and needed repairs to non-mechanical individuals which may include employees, clients and insurance customers on a daily and consistent basis
  • Continuously learn new technical information and techniques in e-learning or other training sessions in an effort to stay well-informed with rapidly changing automotive technology
  • Assist fellow technicians in performing technical evaluations
  • Keep team management aware of mechanical repair problems as they occur
  • Adhere to all company and shop policy, procedure, safety and environmental rules

 

Minimum Qualifications:

 

  • A technical or vocational school graduate with a minimum of 1 year at car dealership

OR minimum 2-3 years of experience in an aftermarket repair facility

  • Strong automotive mechanical diagnosis, problem-solving and repair experience
  • Must have company designated certifications or obtain within 6 months: ASE, I-Car, MECP
  • Current, valid driver’s license and satisfactory Motor Vehicle Report (MVR)

 

Preferred Qualifications:

 

  • Primary duties are completed in an automotive repair shop environment
  • Responsible for test driving and/or moving customer vehicles at shop locations
  • Serve as primary client contact as needed within the service process
  • Proficient in identification of faults, error messages, module
  • Self-motivated, high energy and a client-focused perspective
  • In depth understanding of automotive industry and various manufacturer acronyms and lingo
  • Proficient in customer reporting
  • Ability to work in a team environment

 

Reports to: Market Area Manager in various locations throughout the US.

 

Supervisory Responsibility:  This job has no supervisory responsibilities.

 

FLSA Status:  This job is non-exempt.

 

Work Environment: This job operates in various automotive repair shop environments that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance.

 

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Must be able to lift up to 60 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels.
  • Must be able to carry and transport up to 60 pounds up to 20 fee
  • Requires standing for extended period of time with frequent stretching, reaching, walking and stooping, pushing and/or pulling in an environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance.
  • Requires excellent visual acuity and manual dexterit
  • Requires use of safety equipment that may include but not limited to face shield or goggles, non-slip shoes, gloves, mask, and other protective garments and equipmen
  • Requires frequent driving and some typin Required to have visual acuity to operate motor vehicles.

 

Travel: Some travel within the assigned geographic area is expected.

 

EEO Statement

The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

 

Other Duties

Please note this job description is not designed to cover all possible activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


Wage

DOE

Experience

Any

Type

Full-time