Customer Service Representative

Fayetteville, NC posted on January 15

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Customer Service Representative

Job Site Location:

Fayetteville, North Carolina

Department:

Office– Customer Care

 

 

 

The ROLE

We’re looking for exceptional customer service representatives to help us achieve profitable revenue.

As a customer service representative, you will work as part of a dynamic and passionate team to ensure desired company growth. You will book service appointments and do whatever is necessary to promote customer satisfaction.

…………………….  

Together, We're Greater

At Blanton’s Air, Plumbing & Electric, we provide you the opportunity to use your talents in a progressive, growing organization that makes a positive difference in the lives of our clients, and employees. Our Core Values define our company culture. You'll find lots of opportunities to grow as a professional, serve the community, and enhance the lives of our clients. Our amazing culture of driven professionals is truly what we feel makes us unique.

Ready to make a difference? Then join us as the Director of Communications in our Fayetteville, North Carolina office! 

 

 

Customer Representative Responsibilities:

  • Convert incoming customer calls into booked service appointments.
  • Deliver call scripts with an authentic cadence; be clear, compelling and personable.
  • Respond to customer requests, resolving issues and promoting the brand. 
  • Be professional and establish customer rapport, encouraging repeat business.
  • Participate in training to boost booked calls and practice outbound calling.
  • Adhere to the company’s plan for resolving customer complaints quickly and favorably.
  • Maintain and update customer database with complete and accurate information.

 

Requirments for Success:

  • Proven track record in customer service.
  • A person who is competent in typing and proficient with phone systems.
  • Highly organized with exceptional follow-through abilities.
  • Strong verbal and written communications.
  • Ability to build trust and demonstrate empathy.
  • Passionate about Blanton's and loves the brand.
  • Bachelor degree or equivalent is a plus.
  • An engaging personality that blends well with a fast-paced, goal-driven environment.
  • A competitive individual contributor who also loves to win as a team. 
  • Highly motivated, flexible and great attitude on life. 

Sound like a good fit? Let's talk about how together we can be greater! We’ve Got It Going On!

Clients aren’t the only ones happy with Blanton’s—our employees are pretty darn impressed, too! Committed to excellence, Blanton’s has built a skilled, experienced team that’s client-focused throughout every project phase. Not only are we fun and friendly; we share the same service goals. There are many reasons Blanton’s attracts the best people, and these are among the best:

 

  • Industry Leader.  We give each client the 5-star experience. We have been in business over 65 years providing outstanding customer service resulting in exceptional customer reviews and ratings. 
  • Competitive pay, great benefits and vacation time. We are an equal opportunity employer with benefits including Comprehensive medical, dental, 401(k) with company match; paid holidays and vacations. Plus, incentive pay and rewarding competitions (travel prizes, etc.
  • Outstanding Culture. We provide a positive and supportive work environment which our employees value. Professional facility, shop, and warehouse & a positive work environment with amazing people
  • Always Growing - Outstanding advancement opportunities.  Largest in the area; 60+ and counting; Blanton’s is constantly growing, and we think you should too. Our company growth allows for internal growth opportunities across all of our business lines and departments.
  • Always Growing - Professional development. Ongoing, onsite, and offsite, education opportunities, education assistance, tuition reimbursement and continuing education credits allow Blanton’s employees to keep their knowledge of current industry changes relevant.
  • Fun company-wide events & family oriented culture. Regularly scheduled gatherings, dinners & company outings & our annual company holiday party; just to name a few

 

Every business has a story to tell. Ours goes way back to 1951 when Nathan “Bill” Blanton first founded Blanton’s Heating & Air. It was the start of a special journey—and one that we’re proud to continue today.

Specializing in home services now, our business has certainly evolved over the years. But what hasn’t changed is the care we give our clients, and employees.  We know the key – to provide the highest level of service we must employ and retain the best of the best. We welcome you to apply and become a part of our winning team. 

To see if this position is right for you, please check out this job description video:  https://youtu.be/opT29ckygWE

 

Check us out on our website: 

 

 
A POST OFFER BACKGROUND CHECK, INCLUDING REFERENCES, IS REQUIRED

BLANTON’S IS AN EQUAL OPPORTUNITY EMPLOYER

PLEASE COMPLETE THE FOLLOWING ASSESSMENT 


Wage

DOE

Experience

Any

Type

Full-time